Musings & brilliant Starbucks customer service


1. For the second time in just over two years, I was in Melbourne on work. I was slightly more used to the place this time, and didn’t mind wandering around by myself as much. I had good pho at Mekong, visited Nobu a couple of times and realised the truth behind the advice to enjoy the best in life in moderation and remembered, while walking around one of the mini-marts near the hotel (or was this in Narita or Los Angeles? Darn – now I think it was in Narita, just passing through, when I was being nasty to an acquaintance-colleague) and coming across a display of Dove chocolates, that I used to adore those two-square packages of melt-in-your-mouth roof-of-the-mouth-laving luxury. Now I don’t.

2. Increasingly, I don’t know where to get good caffe latte in Singapore. In general, Starbucks’s has weak foam and no espresso kick. I now have almost all my lattes at Bakerzin – at least the foam there is consistently thick and the taste of espresso occasionally surfaces.

3. Starbucks has BRILLIANT customer service though. I have an egg-white wrap (double-toasted) and a venti iced coffee with a dash of milk nearly everyday at its branch at The Central, and the folks behind the counter there are unfailingly smiley even when they are really busy. (They remember my “usual”, heh.) When absent-minded me lost two Starbucks cards (basically stored-value cards which can be registered at the Starbucks web site and topped up), Starbucks allowed for the cards to be de-registered (i.e. made unusable, preserving the value in the cards), sent an email to say they were sorry I lost my cards, replaced the cards and allowed me to transfer my unused $$ over to the new cards. I didn’t expect all that! This reminds me: I need to put something on its Facebook page.

4. I wanted to write about this before it won all those Oscars, but I really enjoyed The Artist. I thought it was a vision sumptuously, painstakingly, lovingly and comprehensively realised :) (Though, to be very honest, I still think it’s gimmicky :p)

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Author: lichone

Ethics by Enid Blyton; physique by deep-fried things. I think we all have an instinct to tell stories and to build things and relationships,

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